General Troubleshooting

The PowerChute service does not start if m11.cfg file is missing

If the m11.cfg file is moved, renamed, or deleted, the PowerChute service cannot start. If the m11.bak file is present, PowerChute will restore the m11.cfg file using this backup file when the PowerChute service is started. However, you will need to start the PowerChute service again after the m11.cfg file is restored.

If both the m11.cfg and m11.bak files are not present, you must uninstall and reinstall PowerChute.

Administrator access is required on all operating systems to open and edit the m11.cfg file. Ensure that the m11.cfg file is not modified in any way.

Parallel UPS Configuration is not possible with Easy UPS

Several SRV UPS devices with capacities of 10 kVA and above can be configured into a parallel configuration through the use of external hardware, such as an SRV Parallel Board.

Network Management Card(s) deployed within this configuration cannot detect this parallel configuration. PowerChute, which relies on Network Management Card data, is also not capable of recognizing this configuration as a parallel UPS setup.