Export Support Logs

Schneider Electric Customer Care may request an export of PowerChute logs and configuration files to help identify and troubleshoot any issues. To export the files:

1. Select Help > Export Support Logs
2. Click the Download Logs button. 
3. Save the time-stamped log bundle archive in a secure location.
4. Extract the archive to view the configuration file and logs.

See the PowerChute Network Shutdown Security Handbook for security hardening guidelines and secure file transfer of the configuration files and logs to Customer Care.